What is Traveller Hiker Brand?

We are a Johannesburg-based specialist retailer & wholesaler providing high-quality gear for every journey—from rugged mountain trails to the corporate boardroom. Whether you need a technical hiking pack or a sleek travel bag for your next business trip, we’ve got you covered.

Where are you located?

Our headquarters is in Johannesburg, South Africa. While we primarily operate through online via www.travellerhiker.co.za, being local means we understand the specific needs of South African adventurers.

🎒 Product Information
How do I choose the right size backpack?
It depends on your mission!
* Day Hikes/Corporate: 15L – 30L
* Multi-day Trekking: 50L+
Check our "Size Guide" on the product pages for specific dimensions and liter capacities.

Are your bags waterproof?
Most of our hiking range is water-resistant or comes with an integrated rain cover. Our corporate travel line is designed with weather-resistant fabrics to keep your electronics safe from the elements.

Do you offer gear for corporate gifting?
Yes! We specialise in premium travel gear for professionals. Please contact us at [travellerhiker786@gmail.com] for bulk orders or corporate branding inquiries.

🚚 Shipping & Delivery (South Africa)

How long does delivery take?
* Gauteng: 1–2 business days.
* Main Hubs (Johannesburg, Cape Town, Durban, etc.): 2–4 business days.
* Regional Areas: 3–5 business days.

Do you ship internationally?

Currently, we focus on serving the South African market. However, feel free to reach out if you are in a neighbouring SADC country, and we will see how we can assist. Or we would like to expand into USA, CANADA and UK market soon. 

How can I track my order?

Once your gear is packed and ready, we’ll email you a tracking number and a link to our courier partner’s portal.

🔄 Returns & Exchanges

What is your return policy?

We want you to love your gear. If you aren't satisfied, you can return unused items in their original packaging within 14 days of delivery.

What if my item is faulty?

We stand by our quality. If a product has a manufacturing defect, please notify us immediately so we can arrange a repair, replacement, or refund.
💳 Payments & Security

What payment methods do you accept?

We accept all major credit cards, Instant EFT (via PayFast/Peach Payments), and other secure local payment gateways.

Is my data safe?

Absolutely. Our website uses industry-standard SSL encryption to ensure your personal and payment information is 100% secure.