Frequently Asked Questions (FAQs)
Traveller Hiker – South Africa
1. What is Traveller Hiker?
Traveller Hiker is a premium lifestyle and travel gear brand offering high-quality backpacks, laptop bags, hiking bags, and outdoor accessories in South Africa. We focus on durability, comfort, and modern design.
2. Are your products original or white label?
Traveller Hiker operates as a white label brand in South Africa. We carefully source high-quality products and brand them under Traveller Hiker to ensure premium standards and affordability.
3. Do you deliver across South Africa?
Yes, we deliver nationwide across South Africa. Shipping times and costs may vary depending on your location.
4. How long does delivery take?
Delivery usually takes 2–5 business days depending on your area. Major cities may receive orders faster.
5. What payment methods do you accept?
We accept secure online payments including:
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Credit & Debit Cards
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EFT (Electronic Funds Transfer)
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Other secure checkout methods available at checkout
6. Do your backpacks come with a warranty?
Yes, Traveller Hiker products come with a limited warranty against manufacturing defects. Please contact our support team for warranty claims.
7. Can I return or exchange a product?
Yes, returns or exchanges are accepted within a specified return period (e.g., 7–14 days), provided the product is unused and in original packaging.
8. Are your backpacks waterproof?
Most Traveller Hiker backpacks are made with water-resistant materials to protect against light rain. However, they are not fully waterproof unless specifically mentioned.
9. How can I contact customer support?
You can contact our customer support team via:
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Email
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Contact form on our website
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WhatsApp (if available)
We aim to respond within 24 hours.
10. Do you offer bulk or wholesale orders?
Yes, we offer bulk and corporate orders. Please contact us directly for pricing and partnership opportunities.