Shipping & Delivery
We want your order to reach you quickly and safely. Here is everything you need to know about how we ship.
Free shipping
Enjoy free shipping on all orders over R750. The discount is applied automatically at checkout when your order total qualifies.
Shipping costs
For orders under R750, the shipping cost is calculated at checkout based on your delivery address and the size of your order. You will always see the final cost before you pay.
Where we deliver
We currently deliver within South Africa. Please make sure your delivery address is complete and correct, including your street address, suburb, city and postal code.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Once your order has been shipped, delivery usually takes 3–7 business days, depending on your location. Delivery times are estimates and may be affected by courier delays, public holidays or weather.
Order tracking
When your order ships, we will send you an email with your tracking details so you can follow your parcel. If you have not received a tracking email within 1–3 business days, please contact us.
Damaged or missing items
If your parcel arrives damaged, or an item is missing or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the problem, and we will do our best to put it right.
Wrong address
If you entered the wrong address, contact us as soon as possible. We can only change the address before your order has shipped.
Questions?
We are happy to help. Get in touch with us using the details below.
Traveller Hiker
Email: travellerhiker786@gmail.com
Phone: +27 73 338 3355
Address:
Traveller Hiker
1C Anthony Avenue
Sandton, Gauteng, 2090
South Africa